Grievance redressal

Kenstone Credit Solutions LLP · Last updated: July 2026

If something in your engagement isn't right, we want to hear it directly — and we commit to a defined process rather than a suggestion box.

Step 1 — Your case team

Raise the concern with your consultant first. Most issues are resolved here, because the person who knows your file can act on it immediately.

Step 2 — Service desk escalation

If unresolved within 3 working days, escalate to the Service Desk Manager by phone on 080 6824 8827, stating your case reference.

Step 3 — Grievance Officer

If still unresolved, write to our Grievance Officer via the contact page, marked “Grievance”, with your case reference and a summary. Acknowledgement within 2 working days; resolution or a written explanation within 15 working days.

What helps us resolve faster

• Your case reference and consultant's name
• Dates and copies of relevant communication
• The specific outcome you are seeking