Refund Policy

Kenstone Credit Solutions LLP · Last updated: July 2026

At Kenstone Credit ("Kenstone Credit Solutions LLP"), we are committed to providing transparent and result-oriented credit advisory and dispute resolution services. If we are unable to deliver the committed outcome within the agreed timeframe, eligible customers may request a refund subject to the following terms and conditions.

1. Refund eligibility

A customer will be eligible for a refund only if all the following conditions are fulfilled:

Full payment for the agreed services has been made to Kenstone Credit Solutions LLP.
All required documents, information, and authorizations have been submitted on time.
The customer has fully cooperated with all calls, emails, escalations, and verification processes during the service period.
The customer has cleared or complied with any required dues, settlements, or negotiated payments with banks/financial institutions, wherever applicable.
No improvement, correction, or dispute resolution is reflected in the credit report within the committed timeline of 30–45 working days.
The customer shares the latest updated credit report for verification at the end of the service period.

2. Refund exclusions

Refund requests will not be accepted in the following situations:

Failure to clear negotiated settlements or pending dues with banks/financial institutions.
Delay or non-submission of required documents or information.
Providing false, incomplete, or misleading information.
Any new missed payments, defaults, additional liabilities, or negative activities during the service period.
Withdrawal or discontinuation of the process before completion of the service.
Delays or non-resolution caused by banks, NBFCs, credit bureaus, or third-party authorities beyond Kenstone Credit Solutions LLP's control.
Cases where partial or measurable progress has already been achieved.

3. Refund review process

Refund requests must be submitted in writing along with supporting documents and the latest updated credit report.
All requests will be reviewed internally based on customer cooperation, case history, and service progress.
Kenstone Credit Solutions LLP reserves the right to approve or reject refund requests as per this policy.

4. Refund timeline

Approved refunds will be processed within 7–10 working days to the original payment method used by the customer.

5. Limitation of liability

Kenstone Credit Solutions LLP provides advisory and dispute resolution support services only. Final decisions regarding credit score updates, account corrections, or report changes are solely made by banks, financial institutions, and credit bureaus. Therefore, specific score improvements or removal of all negative entries cannot be guaranteed.

6. Acceptance of policy

By availing services from Kenstone Credit Solutions LLP, the customer confirms that they have read, understood, and agreed to this Refund Policy and its terms and conditions.