The team · Consultant profile
Anita Bhat
She runs the service desk that keeps every engagement moving: case oversight, team mentoring, and the update rhythm clients can rely on. The Freecia annual engagement runs under her management.
About
In her own words.
I come from a core finance background, where I gained strong knowledge of financial documentation, process management, and attention to detail. To build a more client-focused career, I joined Kenstone Credit two years ago. Since then, I have grown with the organization, and today I lead the Service Team, making sure every client receives the right support throughout their credit rectification journey.
As the Service Team Manager, I oversee client cases, mentor my team, and ensure we provide timely updates and high-quality service at every stage. I believe clear communication, a structured process, and prompt support build trust and deliver the best outcomes for our clients.
I believe in leading by example, encouraging accountability, and continuously improving our service standards. My goal is a smooth, transparent, and reliable experience for every client, while helping them achieve the best possible credit outcome.
What she handles
The work this desk is known for.
Loans that aren't the client's — disputed by demanding the lender produce KYC, consent documents or agreements. If they can't document it, it comes off.
Accounts fully repaid with NOCs in hand, still marked written-off — corrected with the client's own evidence.
Lenders with limited support, accounts nobody can locate — traced, foreclosed correctly, and updated.
Documented cases
Written by her. Verified by the record.
Every case gets one named consultant.
Yours starts with a call — your report analyzed and our review shared before any payment.
080 6824 8827 or WhatsApp us — replies in minutes
